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Frequently Asked Questions
Network charges are the additional costs imposed by wireless carriers like Verizon, AT&T, T-Mobile, and others for sending and receiving messages. These fees typically amount to around $0.0025 per message in the United States on average. It’s important to note that we never inflate these fees. For more detailed information, you can view the full fee schedule..
Nonprofits, churches, and other tax-exempt organizations receive 15% off any of our monthly plans.
All incoming SMS messages are free! Incoming messages with photos or other media attached (MMS) cost 1 credit each.
SMS is limited to 160 characters and costs 1 credit each. With our extended messaging feature, you can send messages up to 306 characters. Each extended message costs 2 credits. MMS allows up to 1,600 characters, costs 3 credits each.
Yes, but…your results can and will vary.
Regrettably, there’s no absolute assurance that a message will reach its destination; the delivery of text messages depends on carriers.
Nevertheless, due to the notably high response rate to text messages, it’s reasonable to infer that the vast majority are successfully delivered.
If you view the list your campaign was sent to, you’ll be able to see the numbers that have been marked as invalid. This means we got a response back from the carrier that we are unable to deliver a text to this number.
You can find your phone number on the dashboard of your account in the right-hand corner.
Your data will be safely transferred to your new number. You may have to re-create your keywords if you switch to a short code.
Yes. You can add variables like %%firstname%% so that the first name of each recipient appears in the message.